Technology may make it easier to communicate electronically, but more difficult to do so emotionally.
Psychologists who study empathy and compassion are finding that unlike our almost instantaneous responses to physical pain, it takes time for the brain to comprehend the psychological and moral dimensions of a situation. The more distracted we become, and the more emphasis we place on speed at the expense of depth, the less likely and able we are to care.
I have been thinking of shutting down many of my profile/ social media sites. I first started in college when it was fun and new and nobody knew what these were. No one had monotized it yet. It was a way to meet other geeky techie people. Now it seems more like a lot of noise. It also seems like a lot of work, deciding what to put up, what the image would be and the long reaching consequences of posting something stupid or impulsive. So then I just don’t post anything hardly at all anymore. Now those profiles are out there just waiting for someone to collect a lot of intel about me and use it against me. Do I delete them all? I know if I delete them they are not really erased completely. Nothing is erased from the internets. How do I keep up with my wider more superficial social network? You know those people you don’t talk to everyday, nor are they a big influence in your daily life or finances but you still want to keep a loose connection to. You may need something from each other one day. And some days I think that while I started profiles on various social media type sites in order to connect with people, this very act could be separating us from each other in real everyday tangible life.
So I have this tax business and it is growing. April 12th I noticed my website was REALLY slow to load. So much that I was getting really annoyed so I know potential clients were navigating away from the site.
I put a support ticket 4/12/2013 and all I have heard is that they know it has been over 24 hours and that they have not forgotten about me its just they have so many yada yada yada…
A few years ago we switched our cell phone plan to a prepaid one and it has been A LOT cheaper. We use these from T-Mobile. Almost 2 years ago when Samsung released their tablet to rival the iPad we decided to try it out. We ordered one with Verizon because they seemed to offer the best plans. We set up a 3GB plan for $35 dollars a month. At first it was great but I have to admit I have been looking forward to when our contract ends on 5/5/2013. As it turns out we use the tablet most at home where we have wifi. We really don’t need to pay them the $35 a month. Waiting out our contract would cost less than the early termination fee so that has been our plan. BUT yesterday we received this text message;
Rather than call the number that was part of the text message, because I wasn’t sure if the text message wasn’t just fishing for information, I called Verizon’s main number from their website. While I was on hold, I logged in to my online account and I was able to search for the order number. I couldn’t see any details and it wasn’t connected to my account.
I first spoke with Austin and advised him that we haven’t placed any order. He said he could see the order and that the Fraud department had called about this. I was transfered to Fraud. A woman was quick to offer an explanation saying it was probably someone looking over my shoulder while I logged into my account. I explained how I don’t use public internet terminals and I only log on at home. No one could have looked over my shoulder. I asked her questions about the order like if she could tell whether it was placed over the phone or the internet. I asked if she could tell what was ordered. I could hear her asking someone else questions in the background. I suspect she had access to more than she was telling me. I asked if she was able to determine where the fraud originated. Like would this be someone who had wrote a program that attached verizon’s servers or there was something that attempted to match the last four numbers of someone’s social security number with phone numbers so they could place orders. Did someone have my specific SSN and account number and had stolen my identity. I was trying to determine if someone was pretending to be me or if they had some sort of data breech. She was not forthcoming at all. I know no more after having talked to her than before I made the call. She said I should reply to the text message with a ‘no’ and that will cancel the order. Since she was unable to help me determine the root cause and what steps I should take to protect myself, I asked how much it would be close out my account. Since it was essentially a line of credit that someone could use to fraudulently order things and Verizon can’t seem to be able to tell me how it happened. I explained this was just a 35 dollar a month tablet. I don’t want to suddenly owe 700 dollars. I asked if there was a way to make it so nothing more can be charged or added to my account. She said no. She then went into some weird explanation of the bad economic situation here in the USA, the unemployment rate in Europe. It remind me of this situation for Miss America 2007 South Carolina contestant;
So did she really know that it was some hackers accessing the system so how? Anyway she transfered me because she didn’t have any information on early termination. Since my account contract ends 5/5/13 I thought the early termination fee would be low. I was advised it is $140 which makes no sense because paying March, April, and Mays bill would total (35 *3) =105. The early termination fee is more than the 3 months left on my contract. The third person I spoke to at Verizon was super nice and had a lovely tone to her voice but she was also not helpful. When will companies realize that if they don’t solve my root issue, it dosen’t matter that their call center isn’t in India anymore, or that their agent’s are super nice, if they can’t resolve my issue I will just leave. I won’t just leave, I will actually never come back. I asked the third rep what I could do to prevent fraudulent charges. Can I block the account from anything being charged to it. She said no. She will put a lovely note on the account. I asked if that would give pause to someone ordering online or by the phone. She said no. She said she could unregister my account from online access. I said sure go ahead and do that. I am pretty sure this only makes it so I don’t have access. I would have to go online and re-register online access. I only go online to pay my bill. So I get to wait until May 5th to close out my account. I feel like I have a vulnerable line of credit just sitting out there. Seriously businesses if my contact with you consists of the lowest rung on your hierarchy and the least knowledgable person this is how I think of your business. I first purchased the tablet to try Verizon as we had never had service with them before. I thought of moving my existing phone lines over and growing lines with my business too. This will not happen. I will gladly and happily stay with my prepaid. No one messes with my prepaid. Can’t wait to say goodbye to Verizon on May 5th.
“If you watch little kids, they are intensely curious, always exploring and trying to figure out how things work. The problem is that school drives all that curiosity out. Instead of letting you explore things for yourself, it tells you that you have to read these particular books and answer these particular questions. And if you try to do something else instead, you’ll get in trouble. Very few people’s curiosity can survive that.”—AARON SWARTZ
My friend lives in this neighborhood and posted pics on facebook and then the next morning I start seeing news reports like this. Unbelievable. He says, “Has me wondering as my neighbor and I saw something flying northbound from blast site right after it happened. It was not a helicopter as I have heard those a lot. This was some type of plane that was very quiet. With the hush hush from the authorities it really has me wondering what happened.” His friend replied, “A couple folks at work live very close to there as well, one could see the houses on fire from his yard. He said something about a plane, and that there was some metal debris. They started arresting people for being in the way of the evacuation as well.” The areal photos are heartbreaking.